Refund & Cancellation Policy

1. Cancellation Before Processing Begins

If you have paid but the AI processing or manual work on your request has not yet started, you may cancel by writing to help@assignmentgpt.in with your transaction reference. Where processing has not started, the amount may be refunded or restored as credits, at your preference.

2. Cancellation After Processing Begins

Once processing has started or output has been generated and delivered, the service is treated as consumed. Cancellation at this stage is generally not possible, though we may consider a partial refund where a genuine service failure is established.

3. Refund Eligibility

• Payment was successful but no service or credits were delivered.
• Duplicate payment for the same order.
• Amount charged is higher than the price displayed.
• A verified technical failure on our side prevented delivery.

4. Non-Refundable Situations

• Credits that have already been used to generate output.
• Change of mind after delivery.
• Dissatisfaction with marks, grades or evaluator feedback.
• Rejection by an institution due to its academic-integrity rules.
• Requests that breach our Terms or Academic Integrity Policy.
• Requests made after 7 days from the date of payment, unless law requires otherwise.

5. Service Dissatisfaction

If the output does not follow the instructions you originally submitted, tell us within 7 days of delivery. We will first attempt a correction or revision. A refund is considered only where a revision cannot reasonably resolve the issue.

6. Revision / Correction Policy

Revisions are provided against the original instructions and are normally handled within our support hours. New requirements, added scope or a change of topic are treated as a fresh request.

7. Duplicate Payments

If you were charged twice for the same order, the extra amount is refunded to the original payment method after verification with the payment gateway.

8. Failed Payments

If a payment fails, no service or credits are provided. Any amount debited in a failed transaction is usually reversed automatically by your bank or the payment gateway.

9. Pending Payments

A pending payment is confirmed only after the payment gateway reports the final status. Credits are added once the payment is confirmed as successful.

10. Incorrect Payments

If you paid the wrong amount or paid against the wrong order, contact us with the transaction reference so the amount can be adjusted or refunded after verification.

11. Refund Request Procedure

Email help@assignmentgpt.in or call 7637994317 during 8:00 AM – 6:00 PM IST with the subject "Refund Request".

12. Required Information

• Registered name and email address
• Date and time of payment
• Amount paid
• Order ID / payment reference / transaction ID
• Reason for the refund request
• Screenshots or supporting evidence, where available

13. Refund Processing Timeline

Refund requests are acknowledged within 2 working days and reviewed within 5–7 working days. Approved refunds are initiated to the original payment method within 7 working days of approval.

14. Bank / Payment-Gateway Delays

After a refund is initiated, the time taken for the amount to reach your account depends on your bank and the payment gateway, and typically takes a further 5–10 working days. Such delays are outside our control.

15. Partial Refunds

Where part of a service has been delivered or part of a credit pack has been used, only the unused or undelivered portion is considered for a refund.

16. Fraudulent or Abusive Refund Requests

Repeated, false or abusive refund claims, chargeback misuse, or attempts to obtain a refund after consuming the service may result in refusal of the request, suspension of the account, and forfeiture of unused credits.

17. No Unconditional Guarantee

We do not offer an unconditional "100% money-back guarantee". Refunds are assessed case by case against this policy.

Refund Contact

Email: help@assignmentgpt.in

Phone: 7637994317

Support hours: 8:00 AM – 6:00 PM IST

Address: Dudhnoi, Assam – 783124, India